Ensuring Seamless Telecommunications When Moving Your Business
Good communication is the cornerstone of all successful businesses.
Internal communication keeps things running smoothly behind the scenes, but it's good communication with customers old and new that keeps the money coming in.
This communication, whether through traditional phone system or IP phone systems, needs to be uninterrupted. From customers being kept on hold for too long to unacceptable longer outages, any downtime in your communications means lost business.
So what about if and when your business moves?
How can you ensure your customers will get the level of communication they've come to expect from you during and after your move?
From de-installation to re-installation, the only way is to let the professionals guide you through every step of moving your IP phone systems.
The list of concerns when moving your business communications to a new location is not an insignificant one, but it's full of things Simpson Telecom can take care of for you.
Most recently we’ve helped businesses move from Milton to Brampton, Vaughan to Etobicoke and Toronto to Mississauga.
Line and number concerns when moving your business communications
Unless you cancel the line service for IP phone systems at the locations you're leaving, you'll continue to be charged even after you move. You'll also need to arrange for the activation of the lines and services at your new locations in good time to ensure they're up and running when you need them (4 weeks is recommended to ensure a smooth transition).
A truly seamless move of your business communications will mean keeping the same telephone and fax numbers at your new location. However, depending on your system, this may not be possible.
Finding out for sure is vital, and making the necessary arrangements with your customers and marketing department in good time to ensure everyone who needs to contact you is aware your numbers have changed.
Equipment concerns when moving your business communications
If you're moving into premises that have been unoccupied for a period of time, you'll need to ensure the cabling is functioning as it should be for your phone system to work properly. If it isn't, you need to find out why and make arrangements for this to be remedied; be it by repairing, renewing, or replacing.
Along with any new cabling that may be required, your business may need additional telephones or paging systems to maintain your high standards of communication at your new location.
Aside from these, are your staff to bring their own office phones to the new premises or should they be brought by your service company and installed along with everything else?
Perhaps the single most important component of your business communication system is the Main Distribution Frame, or MDF. Ensuring this is compatible with your phone system at your new location is crucial, and it may also need to be integrated with your Data Environment.
Don't lose business when moving your business
While your staff may be inconvenienced by the disruption behind the scenes, your customers will still expect the same levels of communication.
This means absolute minimal downtime and a friendly voice answering the phone once you reopen.
To ensure this happens, you'll need the help of the professionals through every step of the moving process.
Simpson Telecom can take care of every issue outlined in this article and more. So contact us today to see how we can help you with your own big move.