The Health Benefits of Using a Headset
From greater convenience and comfort to increased efficiency and productivity, the practical benefits of using headsets in call centre and office environments are well known.
Indeed, it is often such considerations that are given the greatest weight when a business is researching which headsets will best suit its workforce.
However, more important than any of the above are the inherent health benefits found when using headsets in call centres and other workplaces. Some of the health benefits of using a headset instead of a traditional deskphone are there by design, while others are a by-product of the freedom given by the technology.
However they may have come about though, any health benefit can only be a good thing. While noise reduction, an improved posture and decreased stress are clearly good for the employee, the increased productivity brought about by these factors combined is a wonderful side-effect for the employer and their bottom line too.
Sound health benefits
One of the most useful features commonly found in headsets for call centres, including Unified Communications headsets, is noise reduction technology.
It has long been known that excess noise in the workplace has been damaging the aural health of those who work in such an environment. Indeed, there are now regulations limiting the level of noise an employee may be subjected to.
Earplugs and defenders work for those in industries such as construction or manufacturing, and noise reduction technology in headsets for call centres is just as important.
Isolating the employee from office noise while allowing them to keep the volume on their headset to a safe level helps to protect their hearing from damage caused by overexposure to high volumes.
Improving the posture
For anyone using headsets in call centres or other office environments, the first and most noticeable benefit is always of the convenience they bring. Allowing for both hands to be free as calls are being taken, users can take notes on paper, type on keyboards, or easily manage other office functions.
While being able to simultaneously perform other tasks as calls are being taken is highly convenient, it can also help the employee to maintain better posture throughout the workday.
Being forced to sit in one place for hours on end while tasks are being completed is not only bad for the overall health of a person, the feeling of confinement can increase stress levels too.
With noise reduction technology protecting the user from inner ear damage and pain, headsets helping with posture to reduce neck, shoulder and back pain, and the freedom to move around leading to more relaxed employees, the health benefits of headsets also help to increase overall productivity.
Decreasing stress and boosting health
Anyone with any interest in workplace health will have probably seen the sentence 'sitting is the new smoking'.
Standing desks are becoming more common in work spaces, and taking regular breaks from sitting is increasingly encouraged. Whether they want to simply stand and stretch, to take stress-relieving walks around the office, or to find paperwork or consult a colleague mid-call, headsets allow the user to do so while continuing to work.
Being forced to sit in one place for hours on end while tasks are being completed is not only bad for the overall health of a person. The feeling of confinement can increase stress levels too.
The freedom allowed by headsets, be it by the lack of cables at the work station, the ability to use the hands for other tasks during a call, or even the opportunity to stand and move whenever they want to, can lead to reduced stress levels in the employee as well as an improvement in their health.
An increase in productivity
The practical advantages of using headsets in call centres and other work environments are often what first attracts a business to consider investing in them.
While the heightened convenience and comfort for the employees lead to an increase in efficiency, the practical features don't provide the whole picture.
With noise reduction technology protecting the user from inner ear damage and pain, headsets helping with posture to reduce neck, shoulder and back pain, and the freedom to move around leading to more relaxed employees, the health benefits of headsets also help to increase the overall productivity.
Healthy employees are happy employees, and happy employees are productive employees. Using headsets in call centres and office environments can help to ensure this is the case in your company.